At Passage 2 Purpose Life Coaching LLC, we strive to provide valuable coaching services and products to support your personal growth. However, we understand that sometimes circumstances may arise where a refund is necessary. Below is our refund policy for both our coaching services and our online store.

1. Coaching Services

a. Session Cancellations:

• Clients may cancel or reschedule a coaching session with a minimum of 24 hours’ notice. In the event of a timely cancellation, you will have the option to reschedule the session or receive a full refund.

• Cancellations made with less than 24 hours’ notice will not be eligible for a refund or rescheduling.

b. Coaching Packages:

• Refunds for unused sessions within a coaching package are available within 14 days of purchase, provided that no sessions have been utilized.

• After 14 days, no refunds will be issued, but remaining sessions can be rescheduled or transferred to another individual.

c. No-Show Policy:

• Failure to attend a scheduled session without prior notice will result in the session being forfeited, and no refund will be provided.

2. Online Store

a. Digital Products (E-books, Courses, and Downloadable Materials):

• Due to the nature of digital products, we do not offer refunds on e-books, courses, or downloadable materials once purchased. Please ensure that the products meet your needs before completing your purchase.

• If you experience technical difficulties accessing your digital products, please contact us at [email] for assistance.

b. Physical Products (Books, Journals, and Merchandise):

• We accept returns for physical products within 30 days of purchase, provided the item is unused and in its original packaging.

• To initiate a return, please contact our customer service team at passage2purpose@gmail.com. Once the return is approved, you will receive instructions on how to send the item back to us.

• The customer is responsible for return shipping costs. Once the item is received and inspected, we will process your refund, minus any original shipping fees.

c. Damaged or Defective Products:

• If you receive a damaged or defective physical product, please contact us within 7 days of receiving your order, and we will replace the item or issue a full refund, including shipping fees.

3. General Terms

• Refunds are processed within 7–10 business days once approved.

• Refunds will be issued to the original payment method used during the purchase.

• For any refund-related inquiries, please contact our customer service team at passage2purpose@gmail.com or 336-901-0899.